Your visit

Before your appointment

We want to make your visit to us as pleasant as possible. Although we have tried to include all essential information, this site may not cover everything you want to know so if there is anything that worries you, please ask your clinician or contact the office on 0161 357 5270 press option 3.

If you are unable to make your appointment please contact us as soon as possible on 0161 357 5270 press option 3 to re-arrange for a better time.

We require a minimum of 48 hours notice to cancel or rearrange an appointment. Please contact 0161 357 5270 press option 3 to rearrange.

Failure to do so may result in you being discharged from the service.

Your contact details

We also need to know if any of your details have changed, so please check the letters we have sent you and let us know if any of your details are wrong.

Telephone numbers

It would also be helpful to have your mobile number as we use an automated text message appointment reminder service

Changing GP's

Important – The service we provide is for patients with a GP only in the Oldham area. If you change GP to one outside of the Oldham area, unfortunately you will no longer be able to access our service. Please advise us if this changes and contact your new GP who will arrange treatment elsewhere.

​What to bring

  • Your appointment letter
  • A list of any medications/topical lotions or ointments you currently use with you
  • If your appointment requires a physical examination you may be required to remove items of clothing. It is therefore advisable to wear sensible undergarments, so that the clinician can carry out an effective assessment.

​Podiatry appointments ONLY

  • A sensible pair of shoes or trainers should be brought in addition to any other footwear as this will increase the range of treatments available.

Your Appointment

If we have a mobile number for you, you will receive a text reminding you of this the day before your appointment.

Please bring a list of any medications/topical lotions or ointments you currently use with you to your appointment.

If you have a preference regarding the clinician you see please contact us prior to your appointment and we will do our very best to accommodate this.

Telephone appointments

If you have been given a telephone appointment you will be contacted at approximately the time on your appointment letter but please allow some time either side of the appointed time.

During this telephone or video consultation the clinician will take your medical history and discuss the nature of your complaint. A care plan will then be agreed with you that may include:

If the time on your appointment letter is inconvenient, please let us know.

Transport Requirements

To see if you are eligible for transport please telephone North West Ambulance Service on 0800 032 3240 with your NHS Number and details of your appointment time and location. You will be asked a number of questions to assess if you have a medical need for transport.

Interpreter Service

If your understanding of English is limited we can arrange for an interpreter to be present. Please notify us at least 48 hours before your appointment if you require this service, specifying which language you require.

After you Leave

Friends and Family Survey

Within 48 hours after your appointment, if you have provided us with your mobile phone number, you will receive a Friends and Family Survey text which we would be grateful if you could respond to. This can be done by text or voice.

Let us know how we have done

Please contact us if you have any suggestions, complaints and/or compliments you may have regarding your appointment.

Get in touch, get involved

We would love you to support Pennine MSK Partnership regarding the future of the service and become involved in patient groups or surveys related to the service.

Please feel free to contact us at if you would like to get involved.