Our latest results February 2024:
- RTT (Referral to Treatment) We have a target of 95% of patients to be treated within 18 weeks of referral.
- Our target this month was exceeded at 97%
- DNA (Did Not Attend) We strive to keep DNA’s as low as possible and no higher than 10%.
- Our current DNA rate across all 3 pathways is 7%
- Triage of new referrals We have a target to ensure that 100% of new referrals received by the service are triaged to the appropriate clinician within 24 hours.
- 100% of referrals were triaged in time
- Patient Satisfaction We measure this in a number of ways, by asking via text and telephone the ‘Friends and Family’ question to rate us on a scale of 1-6 and give us comments. We also undertake patient satisfaction surveys monthly on the clinical floor and must report these scores.
- 96% of our patients are extremely/very likely to recommend us to friends and family
Staff recognition
We like to recognise staff who have gone the extra mile to help a patient or colleague – we use comments received from patients via the surveys and also we can nominate other staff members. We have a clinician and an admin team member of the month.
This month saw rewards going to:
- Clinician
- Elizabeth Feber & Gillian Marsland
- Admin
- Laura Craven
Well done!
Customer Service Excellence
In March 2009 Pennine MSK Partnership were delighted to be awarded The Government Standard for Customer Service Excellence. We strive to maintain these high standards by monitoring, improving and continuing to provide high quality patient focused care.
