Our latest results:
- RTT (Referral to Treatment) We have a target of 95% of patients to be treated within 18 weeks of referral. Our target is exceeded at 98%
- DNA (Did Not Attend) We strive to keep DNA’s as low as possible and no higher than 10%.
- Our current DNA rate across all 3 pathways is 10%
- Triage of new referrals. We have a target to ensure that 100% of new referrals received by the service are triaged to the appropriate clinician within 24 hours.
- 98% of referrals were triaged in time
- Patient Satisfaction We measure this in a number of ways, by asking via text and telephone the ‘Friends and Family’ question to rate us on a scale of 1-6 and give us comments. We also undertake patient satisfaction surveys monthly on the clinical floor and must report these scores.
- 96% of our patients are extremely/very likely to recommend us to friends and family
Staff recognition
We like to recognise staff who have gone the extra mile to help a patient or colleague – we use comments received from patients via the surveys and also we can nominate other staff members. We have a clinician and an admin team member of the month.
This month saw rewards going to:
- Clinician
- Brittny Hamilton
- Admin
- Paula Westcott