Transport Requirements

To see if you are eligible for and to book transport please telephone (at least 72 hours before your appointment) the Appointment Booking Centre on 0161 627 7494 with your NHS Number and details of your appointment time and location. You will be asked a number of questions to assess if you have a medical need for transport.

Interpreter Service

If your understanding of English is limited we can arrange for an interpreter to be present.  Please notify us at least 48 hours before your appointment if you require this service, specifying which language you require.

​What to bring

  • Your appointment letter

  • A list of any medications/topical lotions or ointments you currently use with you

  • If your appointment requires a physical examination you may be required to remove items of clothing.  It is therefore advisable to wear sensible undergarments, so that the clinician can carry out an effective assessment.

​Podiatry appointments ONLY

  • A sensible pair of shoes or trainers should be brought in addition to any other footwear as this will increase the range of treatments available.

 

How we have changed our service to ensure patients and staff are kept safe

The Coronavirus COVID-19 Pandemic means we have to change the way we see and treat patients to ensure we keep to social distancing guidelines in our waiting areas and clinic rooms and follow all the current Government and NHS  guidance. 

Before your appointment

We want to make your visit to us as pleasant as possible. Although we have tried to include all essential information, this site may not cover everything you want to know so if there is anything that worries you, please ask your clinician or contact the office on 0161 357 5270 press option 4.

 

Changes to your appointment

If you are unable to make your appointment please contact us as soon as possible on 0161 357 5270 press option 4 to re-arrange for a better time.

 

Your contact details

We also need to know if any of your details have changed, so please check the letters we have sent you and let us know if any of your details are wrong.

Telephone numbers

It would also be helpful to have your mobile number as we use an automated text message appointment reminder service.

 

Changing GP's

Important – The service we provide is for patients with a GP only in the Oldham area. If you change GP to one outside of the Oldham area, unfortunately you will no longer be able to access our service. Please advise us if this changes and contact your new GP who will arrange treatment elsewhere.

Face to Face appointments in Clinic

Please be assured that we have taken every precaution possible to ensure your visit to see a clinician is in a safe environment.

 

We have reduced the numbers of patients allowed into the waiting room and have extended our clinic times to accommodate this.  We have increased the cleaning of the clinical areas for your safety.

 

IMPORTANT:

Before you attend if you, or any member of your household, start to experience any symptoms of Coronavirus-COVID-19 then you should NOT ATTEND clinic and you should ring us to cancel and rearrange your appointment. The symptoms include: a new continuous cough OR fever OR new  loss of/ change in smell or taste.

 

If we have a mobile number for you, you will receive a text reminding you of this the day before your appointment. 

Coming to a Face to Face appointment

During the pandemic it is important that as few people as possible are in the clinic at any one time.

 

We therefore ask the following:

 

  • Bring your appointment letter with you as you may be asked for proof of your appointment to gain entry to the building depending on where you attend

  • Please come at your appointed time – if you arrive early please don’t come into the building until it is nearly your appointment time.

  • Please do not bring friends or family with you unless you need their help getting into clinic.

  • If possible ask your friends or family to wait outside for you.

  • You must wear a mask or face covering on entry to the building, as it is an enclosed public space. If you do not have a mask you can use a scarf.

  • Please try to maintain social distancing rules when in the building and waiting room.

 

In the clinic room your clinician will be wearing a mask, apron and gloves and will sit further away from you than normal until you need to be examined. 

Telephone appointments

 

If you have been given a telephone appointment  you will be contacted at approximately the time on your appointment letter but please allow some time either side of the appointed time.

 

  • Please have available a list of any medications/topical lotions or ointments you currently use.

  • We may change the appointment to a video consultation during the appointment

 

During this telephone or video consultation the clinician will take your medical history and discuss the nature of your complaint. A care  plan will then be agreed with you that  may include:

  • Signposting you to self- care guides and information to manage your condition.

  • Referring you for blood tests or imaging

  • Bringing you in to clinic for a face to face appointment with a member of the team.

 

If the time on your appointment letter is inconvenient, please let us know. 

 

We require a minimum of 48 hours notice to cancel or rearrange an appointment. Please contact 0161 357 5270 press option 4 to rearrange.  Failure to do so may result in you being discharged from the service.

While you’re here

Your assessment

Your assessment will normally take between 20-30 minutes where we will discuss your problem and your general health. We may undertake a physical examination, suggest injection therapy or other services.

What to wear
If your appointment requires a physical examination you may be required to remove items of clothing.  It is therefore advisable to wear sensible undergarments, so that the clinician can carry out an effective assessment.

After you Leave

Friends and Family Survey

Within 48 hours after your appointment, if you have provided us with your mobile phone number, you will receive a Friends and Family Survey text which we would be grateful if you could respond to.  This can be done by text or voice.

Let us know how we have done

Please contact us if you have any suggestions, complaints and/or compliments you may have regarding your appointment.

 

Get in touch, get involved

We would love you to support Pennine MSK Partnership regarding the future of the service and become involved in patient groups or surveys related to the service. 

Please feel free to contact us at info@pmsk.org  if you would like to get involved.

Related Links:
Comments, Compliments & Complaints Form
Patient Support Groups for you

 
 
 

Contact

0161 357 5270

CSE report 2019

©2019 by Pennine MSK Partnership Ltd.