Transport Requirements

To see if you are eligible for and to book transport please telephone (at least 72 hours before your appointment) the Appointment Booking Centre on 0161 627 7494 with your NHS Number and details of your appointment time and location. You will be asked a number of questions to assess if you have a medical need for transport.

Interpreter Service

If your understanding of English is limited we can arrange for an interpreter to be present.  Please notify us at least 48 hours before your appointment if you require this service, specifying which language you require.

​What to bring

  • Your appointment letter

  • A list of any medications/topical lotions or ointments you currently use with you

  • If your appointment requires a physical examination you may be required to remove items of clothing.  It is therefore advisable to wear sensible undergarments, so that the clinician can carry out an effective assessment.

​Podiatry appointments ONLY

  • A sensible pair of shoes or trainers should be brought in addition to any other footwear as this will increase the range of treatments available.

 

Before your appointment

We want to make your visit to us as pleasant as possible. Although we have tried to include all essential information, this site may not cover everything you want to know so if there is anything that worries you, please ask your clinician or contact the office on 0161 621 3838.

 

Changes to your appointment

If you are unable to make your appointment please contact us as soon as possible on 0161 621 3838 to re-arrange for a better time.

 

Your contact details

We also need to know if any of your details have changed, so please check the letters we have sent you and let us know if any of your details are wrong.

It would also be helpful to have your mobile number as we use an automated text message appointment reminder service.

 

Changing GP's

Important – The service we provide is for patients with a GP only in the Oldham area. If you change GP to one outside of the Oldham area, unfortunately you will no longer be able to access our service. Please advise us if this changes and contact your new GP who will arrange treatment elsewhere.

When you arrive

Please arrive on time to your appointment.  Late arrival to clinic may result in your appointment being rescheduled for another date.


On arrival please inform the receptionist.  It would be helpful if you could bring your appointment letter with you to show the receptionist.  We try to always see patients at their allocated appointment times.  Occasionally this is not always possible and a member of the nursing team or reception staff will inform you of any waits.

While you’re here

Your assessment

Your assessment will normally take between 20-30 minutes where we will discuss your problem and your general health. We may undertake a physical examination, suggest injection therapy or other services.

What to wear
If your appointment requires a physical examination you may be required to remove items of clothing.  It is therefore advisable to wear sensible undergarments, so that the clinician can carry out an effective assessment.

After you Leave

Friends and Family Survey

Within 48 hours after your appointment, if you have provided us with your mobile phone number, you will receive a Friends and Family Survey text which we would be grateful if you could respond to.  This can be done by text or voice.

Let us know how we have done

Please contact us if you have any suggestions, complaints and/or compliments you may have regarding your appointment.

 

Get in touch, get involved

We would love you to support Pennine MSK Partnership regarding the future of the service and become involved in patient groups or surveys related to the service. 

Please feel free to contact us at info@pmsk.org  if you would like to get involved.

Related Links:
Comments, Compliments & Complaints Form
Patient Support Groups for you

 
 
 

Contact

0161 621 3838

CSE report 2019

©2019 by Pennine MSK Partnership Ltd.