Get to Know Us a Bit Better
Pennine MSK Partnership is a service commissioned by Oldham CCG to provide care for the patients of Oldham in Orthopaedics, Rheumatology and Persistent Pain in a community setting across several sites in and around Oldham.
The organisation is clinically led by a senior leadership team that includes:-
Dr Alan Nye, Executive Director
Dr Hugh Sturgess, Executive Director
Anne Browne, Executive Director
Dr Neil Snowden, Consultant Rheumatologist, Clinical Director
Jill Firth, Consultant Rheumatology Nurse, Director for Service Improvement
Ann Todd, Finance and Business Director
Ruth Holden, Director of HR and Operations
We have a large multidisciplinary team of 90 Clinicians and 40 Operational staff who work in the service to provide an outstanding pathway of care for our patients.
Our multidisciplinary clinical team include, Rheumatology Consultants, Orthopaedic Consultants, Consultant Liaison Psychiatrists, Clinical Psychologists, GP’s with special interest in Rheumatology and Persistent Pain, Consultant Spinal Physiotherapist, Clinical Specialist Physiotherapists, Rheumatology Specialist Physiotherapists, Clinical Specialist
Podiatrists, Rheumatology Nurse Specialists, Occupational Therapists and Cognitive Behavioural Therapists
We offer a Carpal Tunnel Surgery clinic at the Oldham Integrated Care Centre led by a Nurse Consultant.
We run an integrated Persistent Pain Pathway with our colleagues at Pennine Care Foundation Trust and Northern Care Alliance. The service aims to provide a holistic, integrated, interdisciplinary, person-centred care, which meets the physical, psychological and social needs of adults with persistent pain.
‘We will keep the patient at the heart of everything that we do by providing outstanding care and support to every patient, every time.’
At Pennine MSK we try to live and breathe our Mission Statement.
To enable us to achieve our Mission we have set out the following principles in our Patient Experience Charter:
1 That we communicate well with you
2 That your care is well planned
3 That you feel safe in our care
4 That you receive the right information
5 That you have no unavoidable delays in your care
6 That we always treat you with dignity and respect
7 That you will be fully involved in all decisions regarding your care
8 That we will support self- management of your condition
At Pennine MSK Partnership we pride ourselves in offering an excellent experience for all our patients.
We offer appointments at a choice of locations across Oldham including: Oldham Integrated Care Centre, Royton, Failsworth, Royal Oldham Hospital Physiotherapy Department, Union Street Oldham and Mossley. At the Oldham Integrated Care Centre we offer evening appointments 3 days a week.
We have 90 clinical staff working in our service and we run over 600 clinics per month. We have a large team of administration staff who ensure the clinics run smoothly and process all clinic letters, appointment letters and answer the telephones.
15 Orthopaedic Consultants attend our Community Clinics at the Oldham Integrated Care Centre to direct list patients for surgery at local hospitals including Pennine Acute Hospitals Trust, BMI Highfield Hospital and Ramsey Oaklands Hospital.
We take care of all the rheumatology patients of Oldham CCG GP’s in our clinics at the Oldham Integrated Care Centre where we have a full multidisciplinary team of Rheumatology Consultants, Nurse Specialists, GP’s with special interest in Rheumatology, Occupational Therapists and Specialist Rheumatology Physiotherapists and Podiatrists.
We also have the expertise of several psychological medicine colleagues who work in the service to help patients cope with chronic or persistent pain. We have Consultant Liaison Psychiatrists, Clinical Psychologists and Cognitive Behavioural Therapists working with our patients.
At a local and national level we have led the implementation of shared decision making in our service and we strive to ensure that patients are fully involved in decision about their care.
We report on Key Performance Indicators that are agreed with our commissioners at Oldham Clinical Commissioning Group and some of our main ones are listed below and our achievements against the Key areas are provided.
Our latest results March 2021:
RTT (Referral to Treatment) We have a target of 95% of patients to be treated within 18 weeks of referral.
Our target this month was exceeded at 98%
DNA (Did Not Attend) We strive to keep DNA’s as low as possible (less than 10%) and patients can help by providing us with their mobile number so that we can text appointment reminders and by letting us know if they are unable to attend so that we can offer the appointment slot to another patient.
Orthopaedics appointments 4%
Rheumatology appointments 4%
Persistent Pain appointments 13%
Triage of new referrals We have a target to ensure that 100% of new referrals received by the service are triaged to the appropriate clinician within 24 hours.
100% of referrals were triaged in time
New appointments offered We have a target to offer 95% of patients an appointment within 4 weeks and 95% of patients an appointment within 6 weeks. We monitor our appointment availability very closely and wherever possible add extra clinics to ensure patients can be seen as quickly as possible.
We exceeded our targets with 99% of patients were offered an appointment within 4 weeks and
100% of patients were offered an appointment within 6 weeks
Patient Satisfaction We measure this in a number of ways, by asking via text and telephone the ‘Friends and Family’ question to rate us on a scale of 1-6 and give us comments. We also undertake patient satisfaction surveys monthly on the clinical floor and must report these scores.
93% of our patients are extremely/very likely to recommend us to friends and family
Staff recognition We like to recognise staff who have gone the extra mile to help a patient or colleague – we use comments received from patients via the surveys and also we can nominate other staff members. We have a clinician and an admin team member of the month.
This month saw rewards going to:
Clinician - Gillian Challoner, Health Care Assistant
"Thank you for the advice on shopping and food items I could have as I have coeliacs" - Patient
Admin - Callum Whitworth, Secretary
"Callum is always happy to help with any extra work given to him, whether that be office assistant work or his secretary jobs. Callum never complains and is always willing to take over anything anyone is struggling with. He is a great team member" - Colleague
Accessible Information Standard
Pennine MSK are committed to meeting the information and communication support needs of our service users, where those needs relate to a disability, impairment or sensory loss.
If you have any information or communication needs in relation to your care with Pennine MSK please contact us either by telephoning 0161 357 5270 press option 4 or by email: firstname.lastname@example.org and we will be only too happy to help.
Care Quality Commission
Customer Service Excellence
In March 2009 Pennine MSK Partnership were delighted to be awarded The Government Standard for Customer Service Excellence. We strive to maintain these high standards by monitoring, improving and continuing to provide high quality patient focused care.
Equality and Diversity
Pennine MSK Partnership believes in fairness, equality and above all values diversity in all dealings, both as provider of health services and employers of the people.
Within the population, and our workforce, there are communities representing different minority, or “equality target groups”. We seek to ensure that members of these target groups who require health care services, and also those employed by, or seeking employment with us are not treated less favourably on the basis of their (as per the Equality Act 2010):
• Gender reassignment
• Religion and Belief
• Sexual Orientation
• Marriage and Civil Partnership
• Pregnancy and Maternity
Equality is not about treating everyone the same, it is about ensuring that access to opportunities are available to all by taking account of people’s differing needs and capabilities.
Diversity is about recognising and valuing differences through inclusion, regardless of sex, gender reassignment, age, disability, race, religion/belief, sexual orientation, marriage and civil partnership, pregnancy and maternity, commitments outside work, part-time or shift work, language, union activity, HIV status, perspectives, opinions and personal values etc. We ensure our workforce is representative of the community we serve.
Pennine MSK Partnership’s Vision and Commitment
By demonstrating these beliefs we ensure that we develop a healthcare workforce that is diverse, non discriminatory and appropriate to deliver modern healthcare.
The Pennine MSK Partnership embeds its equality and diversity values into every day practice, policies and procedures – so that equality and diversity becomes the norm for all.
There are eight key principles at the heart of Pennine MSK Partnership:
1. Patient Centred Care
2. Whole system approach – linking primary, hospital and social care
3. Partnership working
4. Patient and public involvement
5. Priority of investment in primary and community services
6. Equality of health and service provision
7. Valuing staff, people and patients
8. Building and enabling a creative culture across the organisation
In order to fulfil our public sector equality duties, Pennine MSK Partnership are:
• An organisation that harnesses the talents of all, by welcoming diversity and managing it in a truly effective manner.
• An organisation where all forms of harassment and discrimination are not tolerated and are actively eradicated.
• Demonstrating that equality of access is embedded in everything we do for users of our services.
• An organisation that promotes good relations between people of all groups and communities.
We are working closely with support from Oldham Clinical Commissioning Group to display our latest equality performance during the year. Information gathered is anonymised for reporting purposes and used to help us to improve services and fair access to our services.
The point of contact for any enquiries relating to our Equality and Diversity Policy is:
Director of HR and Operations
Pennine MSK Partnership
Oldham Integrated Care Centre
New Radcliffe Street
Tel: 0161 357 5270 press option 4
Keeping our Staff and Patients
safe during COVID-19
Since the start of the Coronavirus COVID-19 pandemic we have worked extremely hard to try and ensure that we provide a safe service for both our staff and our patients. We have worked collaboratively with colleagues across the whole of Oldham. We have drawn up a comprehensive risk assessment which addresses issues of safety to ensure wherever possible we minimise risk to both our patients and our staff. This risk assessment is reviewed every two weeks, or earlier if appropriate, in line with all latest Government and NHS guidance. The risk assessment is written and reviewed by our HR and Operations Director and our Director for Service Improvement. All staff working across the service are encouraged to input and offer suggestions.
If any patients have any comments or would like to offer any suggestions then please feel free to contact us on our email email@example.com