Pennine MSK Partnership

Performance

• Surveys
• Business Performance
• Quality

Surveys

Overall Performance

Overall 85% of patients were satisfied with the service that they received at Pennine MSK

Question 1 - How satisfied were you with the waiting time from your GPs referral to your appointment?

76% of patients said they were satisfied or completely satisfied with the time it tool from GP referral to an appointment with MSK

Question 2 - How satisfied were you with the ease of making the appointments?

94% of patients said they were satisfied or completely satisfied with the ease of appointments

Question 3 - Was the time you were offered convenient?

86% of patients said they were satisfied or completely satisfied that the time they were offered for their appointment was convenient

Question 4 - How satisfied were you with your reception?

89% of patients said they were satisfied or completely satisfied with their reception

Question 5 - Were you happy with the waiting room and general facilities?

88% of patients said they were satisfied or completely satisfied with the waiting room or general facilities

Question 6 - Were you satisfied you were seen at your allocated appointment time?

90% of patients said they were satisfied or completely satisfied that they were seen at their alloted time

Question 7 - During your appointment, did you feel you had enough time to explain your problems?

89% of patients said they were completely satisfied that they had enough time during their appointment to explain their problems

Question 8 - Were you happy with the attitude of the doctor/nurse and the explanation you were given?

96% of patients said they were satisfied or completely satisfied with the attitude of the doctors and the explanations they were given

Question 9 - If you had to make a Follow-Up appointment, were you satisfied with the ease of making?

90% of patients said they were satisfied or completely satisfied with the ease of making a follow-up appointment

Question 10 - Was the time of your Follow-Up appointment suitable?

93% of patients said they were satisfied or completely satisfied with the time of their follow-up appointment

Question 11 - Were you satisified with the venue rather than going to the hospital?

84% of patients said there were completely satisfied with the venue rather than having an appointment at the hospital

Question 12a - Has being seen by the service improved your quality of life?

54% of patients said they were satisfied or completely satisfied that their quality of life had been improved as a result of being seen by the service

Question 12b - Has being seen by the service improved your well-being?

57% of patients said they were satisfied or completely satisfied that their well-being had improved as result of being seen by the service

Question 12c - Has being seen by the service improved your pain?

49% of patients said they were satisfied or completely satisfied that their pain had improved as a result of being seen by the service

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