Surveys
We carried out a series of Patient Satisfaction surveys during April, August and December of 2010 and April and November of 2011.
How satisfied were you with the waiting time from your GPs referral to your appointment?
How satisfied were you with the ease of making the appointment?
Was the time you were offered convenient?
How satisfied were you with the quality/content of the information in the Patient Information?
How satisfied were you with the friendliness of the reception staff?
Were you satisfied with the waiting room and general facilities?
Were you satisfied that you were seen at your allocated appointment time?
During your appointment, did you feel you had enough time to explain your problems?
Were you happy with the attitude of the clinician and the explanation you were given?
Were you satisfied with the quality/content of the Information leaflet you were given?
If you have ever contacted the service by telephone, how satisfied were you with the way your call was handled?
Was the time of your follow up appointment suitable?
Were you satisfied with the venue of a community based service rather than going to the hospital?
Has being seen by our service improved your quality of life?
Has being seen by our service improved your well-being?
Has being seen by our service improved your pain?
How easy did you find it to book your appointment via the self referral line?
Overall satisfaction with the service?